Returns & Exchanges

30-Day Return/Exchange Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return (subject to product availability).

Returns/Exchanges:

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, items must be:

Unworn and unused
In original condition
With all original tags attached
Returned in original packaging

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return/Exchange:

To start a return, contact us at hello@LordLuxy.com with order#, letting us know either:

Correct size or
Reason for Return.

1. Make sure the sneakers are unworn, unused, and in their original condition with all tags still attached.

2. Pack them securely in the original packaging if possible.

3. We'll send you a prepaid return label via email shortly once we receive the sneakers back and confirm they meet our return policy requirements (unworn, tags attached, original condition).

If your return is accepted, we’ll send you a prepaid return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

As always, you can contact us with any return questions at hello@LordLuxy.com.

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items:

The following items are not eligible for return or exchange:

Final sale or clearance items
Gift cards
Items showing signs of wear, use, or damage

Any non-returnable items will be clearly marked at the time of purchase.

Return Shipping:

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping charges are non-refundable.
Please contact hello@LordLuxy.com for return address.

We recommend using a trackable shipping method, as LordLuxy is not responsible for items lost in transit.

Refunds:

Once your return is received and inspected, we’ll notify you of the approval status.

Approved refunds will be issued to the original payment method within a few business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items:

If you receive an item that is damaged or incorrect, please contact us as soon as possible after delivery so we can make it right.

Our Commitment:

We’re committed to fair, transparent policies and responsive customer support. If you have questions about returns or exchanges, don’t hesitate to reach out.