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Privacy Policy
1. INTRODUCTION
Welcome to LordLuxy ("we," "us," "our," or "Company"). LordLuxy is committed to protecting your privacy and ensuring you have a positive experience on our website and when purchasing our products.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (LordLuxy.com) and make purchases from us, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using LordLuxy, you signify that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
Account & Purchase Information:
Name, email address, and password (when creating an account)
Shipping and billing address
Phone number
Payment information (processed securely through our payment processors)
Purchase history and preferences
Newsletter & Communications:
Email address for newsletter subscription
Email preferences and communication history
Customer Support:
Messages, inquiries, and communications through our AI-powered chat and email support systems
Information provided when requesting assistance with orders, returns, or other support needs
2.2 Information Collected Automatically
Analytics & Site Usage:
Shopify analytics data about how you interact with our Site
Pages visited, time spent on pages, and links clicked
Device type, browser type, and operating system
IP address and general location data
Cookies & Tracking Technologies:
Cookies that track your browsing behavior and preferences
Facebook Pixel data for advertising and remarketing purposes
Future Google Analytics and similar tracking technologies
Payment Processing:
Transaction information processed through our payment processors
Credit card information is not stored on our servers but handled by PCI-compliant payment processors
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
Processing Orders: To process, fulfill, and deliver your purchases
Payment Processing: To process payments and prevent fraud
Customer Service: To respond to your inquiries and provide support through our AI-powered systems
Marketing Communications: To send promotional emails, abandoned cart reminders, and marketing campaigns
Analytics & Improvements: To analyze Site usage and improve our products, services, and customer experience
Personalization: To personalize your shopping experience and recommend products
Legal Compliance: To comply with applicable laws and regulations
Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access
4. SHARING YOUR INFORMATION
We may share your information with:
Service Providers:
Shopify (hosting and e-commerce platform)
Payment processors and payment gateways
Shipping and logistics partners
Email marketing platforms (for newsletters and promotional communications)
AI-powered chatbot and support systems
Analytics providers
Third-Party Advertising Platforms:
Facebook (via Facebook Pixel) for targeted advertising and remarketing
Google (when implemented) for similar advertising purposes
Legal Requirements:
Law enforcement or government agencies when required by law
To protect our legal rights or respond to legal claims
We do not sell your personal information to third parties for their direct marketing purposes.
Data Sharing Opt Out: https://LordLuxy.com/pages/data-sharing-opt-out
5. DATA RETENTION
General Data Retention:
We retain customer data in accordance with Shopify's data retention policies, typically for a minimum of one month following the last interaction
We retain purchase history as long as necessary for business, legal, tax, and accounting purposes
Newsletter subscribers' information is retained until you unsubscribe
Payment Information:
Payment card information is not stored on our servers
Payment processors handle and retain payment data in accordance with PCI compliance standards
Cookies:
Cookie retention varies; persistent cookies may remain on your device for up to 2 years
You can delete cookies through your browser settings at any time
6. YOUR PRIVACY RIGHTS
Access & Portability:
You have the right to request access to your personal data
You may request a copy of your personal information in a portable format
Correction & Deletion:
You can update or correct your account information through your account settings
You may request deletion of your personal data, subject to legal and business requirements
Opt-Out Rights:
You can unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email
You can opt out of marketing communications by contacting us
You can disable cookies through your browser settings
You can opt out of Facebook Pixel tracking through Facebook's ad preferences
Do Not Track:
Our Site does not currently respond to "Do Not Track" browser signals, but you can control tracking through cookie and browser settings
To exercise any of these rights, please contact us at hello@LordLuxy.com or call 1+ (239) 490-9401.
7. COOKIES & TRACKING TECHNOLOGIES
Types of Cookies We Use:
Essential Cookies: Required for Site functionality and security
Analytics Cookies: Track Site usage through Shopify Analytics
Marketing Cookies: Enable targeted advertising through Facebook Pixel and future Google Analytics
Preference Cookies: Remember your preferences and settings
Third-Party Services:
Facebook Pixel: Tracks conversions, optimizes ads, and enables remarketing. Learn more at facebook.com/about/privacy
Shopify Analytics: Analyzes Site traffic and user behavior. Learn more at shopify.com/legal/privacy
Google Analytics (when implemented): Tracks Site usage. Learn more at google.com/policies/privacy
You can control cookies through your browser settings and opt out of specific tracking through the platforms' preference centers.
8. SECURITY
LordLuxy takes data security seriously. We utilize Shopify's enterprise-grade security measures to protect your information, including:
Secure Socket Layer (SSL) encryption for data in transit
Compliant payment processing through PCI-certified providers
Restricted access to personal information
Regular security updates and monitoring
However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security.
9. CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: You can request what personal information we collect, use, and share
Right to Delete: You can request deletion of personal information we have collected (with exceptions)
Right to Opt-Out: You can opt out of the sale or sharing of your personal information
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To submit a CCPA request, contact us at hello@LordLuxy.com. We will verify your identity and respond within 45 days.
10. CHILDREN'S PRIVACY
LordLuxy's Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
11. INTERNATIONAL VISITORS
While LordLuxy is based in Florida, United States, if you access our Site from outside the United States, your information may be transferred to, stored in, and processed in the United States. By using our Site, you consent to the transfer of your information to the United States.
12. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: hello@LordLuxy.com
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date and posting the revised policy on our Site. Your continued use of the Site following such changes constitutes your acceptance of the updated Privacy Policy.